Frequently Asked Questions

Artwork

How do I submit artwork?

When you place an order online, the order confirmation email will have instructions on how to submit your artwork. You can also read more about our art requirements here.

Can I see what my pieces will look like before I place an order?

Absolutely! Please send your vector art and the item number of the piece you’re interested in to help@abnormalswag.com and our team will prepare a mock-up for you. You can view our art requirements here.

Products

How often do you release new products?

We release new products from time to time. This could mean a new brand or product is featured next month or by the next change in season. New products have to be unique and trending to be featured on Abnormal Swag. Check this site periodically or follow us on social media to be sure you see the latest product releases.

Can I buy products that have been featured in the past?

You sure can! Previously featured products are visible and available for purchase in our Past Swag section.

Do you offer any other products?

Our parent company, Identity Works, is a national leader in branded merchandise. You can shop additional curated ideas on their main website, www.idworks.com, or contact us for personalized suggestions based on your brand, audience, purpose, and budget.

Payments & Purchases

How can I pay for my order?

We accept all major credit cards for orders placed online. If you would prefer to pay via ACH, check, or wire transfer, please contact us directly to place your order. The pre-production and art preparation process begins after we’ve received your payment. Please allow 2-3 additional days of processing time (more if mailing a check) if paying via any method other than credit card.

After I've submitted an order, can I cancel or make changes to it?

Absolutely! Please contact us to make changes to an existing order.

Do you offer net terms?

We offer net terms for clients that have history of good credit, have submitted a signed credit application, and have successfully undergone our credit review process. If you would like your future orders to be released on terms, please note in the Special Comments section at checkout that you would like a credit application.

Please note: All orders will require a credit card deposit or prepayment until payment history is established and your organization has been approved for terms after undergoing our credit review process.

Why is there a limit on how many items I can buy online?

All of our items have a maximum quantity that can be ordered online, as larger quantities are treated as special quotes because they may require truck shipment or longer production lead times. You may also save more money with these higher quantities! We would love to help you with your high-volume quotes - please contact us!

Do you charge sales tax?

Currently, any orders shipping to IL, MN, UT, and WI are charged sales tax based on the delivery zip code for any applicable state, county, city, or jurisdiction taxes. If you are tax-exempt, please contact us before placing your order – we will request a copy of your state sales tax exemption to keep on file and will update your account accordingly.

What is your process for working with tax exempt organizations and non-profits?

If you’ve already placed an order online:
We can adjust your order! Simply reply to the order confirmation email you received (or email help@abnormalswag.com) with your tax exempt documentation attached. We’ll send you a confirmation email once your account status has been updated. Please allow up to two working days for verification of your tax information.

If you haven’t placed an order yet:
Please use the following steps to get your account set up correctly before you place an order online:

Create an account online at: https://abnormalswag.com/account/register
Send your state (or multi-state) sales tax exemption documents as attachments to help@abnormalswag.com

You’ll receive a confirmation email from us once your account status has been updated. Please allow up to two working days for verification of your tax information.

Shipping & Delivery

I have an event coming up. Can you rush my order?

While we will do everything we can to expedite your production, because Abnormal Swag partners with boutique products and brands, rush production may not always be available. If you have a firm delivery date, please contact us to confirm your production timeline before placing your order. If we will not be able to meet your deadline for that particular product, our team can help you find alternatives to fit your audience and budget!

When will my order ship?

Every product on our site has an Estimated Ship Date in the shopping cart before you check out. These dates are based on our average production timeline (also listed on each product), with an allowance of 1-2 working days for us to receive and review your art, and provide you with a virtual proof for your approval. Please note: Any delays in getting your approval on proofs may extend your ship date.

How long does shipping take?

We have multiple shipping methods available for you to ensure your items arrive within the time frame needed. Below are our shipping methods and transit times for shipments anywhere in the United States. Please keep in mind that these time frames could be extended due to weather delays or other issues outside of our control.

Ground Shipping – will arrive within 3-6 working days anywhere in the United States (or sooner) after your order ships.
3 Day Air – will arrive within 3 working days anywhere in the United States after your order ships.
2 Day Air – will arrive within 2 working days anywhere in the United States after your order ships.
Next Day Air – will arrive by end of day the working day after your order ships.

Your order may ship from anywhere in the US depending on the product and decoration method chosen, along with the quantity. Because of this, please allow the time frames listed for delivery.

Shipments from Outside of the United States
Please allow at least 10 working days for any shipments outside the United States, along with special considerations for item restrictions and taxes/duties detailed below.

What carriers do you work with?

Our preferred carrier for shipments within the United States is UPS, but some shipments may be sent via FedEx, Spee Dee Delivery (within the Midwest), DHL, or other carriers. Large orders may be sent via an LTL freight carrier – we will contact you beforehand to ensure you are able to accept palletized shipments.

Will a signature be required?

Commercial addresses - Most carriers require a signature release for shipments.
Residential addresses - Signature release is based on the discretion of the carrier. If you are shipping to a residential address and require special handling or delivery, a separate invoice for these charges will be sent and must be paid in full before your order is released to production.

Do you ship internationally?

At this time, orders placed online at abnormalswag.com can only be shipped to US addresses. However, we can accommodate international shipping with most of our products. Please contact us for a quote. In most cases duties and taxes will be due on delivery based on your country and the tariff codes of the product(s) ordered.

Our Company

What is Abnormal Swag?

AbnormalSwag is a boutique marketplace, powered by Identity Works, Inc., a national leader in branded merchandise, technology, and fulfillment. We focus only on unique and niche products not found elsewhere in the corporate market space. Learn more on our About Us page

I have a cool and unique product. Can I feature it on Abnormal Swag?

We would love to connect with you! Please contact us to get started.